Terms of service

Terms of Service

This website is operated by Rova Co. Throughout the site, the terms “we”, “us” and “our” refer to Rova Co. By accessing our website and/or purchasing from us, you agree to be bound by the following Terms of Service.

1. General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

You agree not to misuse our website, attempt to breach security, or use our products for unlawful purposes.

2. Products & Descriptions

We aim to ensure all product descriptions, images, and pricing are accurate. However:

  • Colours may vary slightly due to screen settings
  • Product specifications may change without notice

We reserve the right to correct any errors, inaccuracies, or omissions at any time.

3. Pricing & Payments

All prices are listed in AUD and include GST (where applicable).

We reserve the right to:

  • Change prices at any time without notice
  • Cancel or refuse any order due to pricing errors

Orders may be cancelled if fraudulent or unauthorised activity is suspected.

4. Orders

By placing an order, you agree that:

  • All information provided is accurate
  • You are authorised to use the payment method

We reserve the right to cancel or limit quantities per order, per household, or per customer.

5. Shipping

Shipping timeframes are estimates only and may vary.

Once an order has been dispatched, it is handled by a third-party courier.
Rova Co is not responsible for delays caused by shipping carriers.

Risk in the goods passes to the customer upon delivery.

6. Returns & Refunds

Our Refund Policy forms part of these Terms of Service.

We do not offer refunds for change of mind.
Store credit may be provided at our discretion.

Nothing in this policy excludes your rights under Australian Consumer Law.

7. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to:

  • A replacement or refund for a major failure
  • Compensation for any other reasonably foreseeable loss or damage

Where a failure does not amount to a major failure, we may choose to repair or replace the goods.

8. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our liability is limited to the value of the goods purchased

This does not exclude any rights you have under Australian Consumer Law.

9. Use of Products

You agree to use all products as intended.

Rova Co is not responsible for damage, injury, or loss resulting from misuse, improper handling, or failure to follow care instructions.

10. Intellectual Property

All content on this website, including logos, images, text, and designs, is the property of Rova Co and may not be used without permission.

11. Third-Party Services

We may use third-party providers (such as payment gateways and shipping carriers).

We are not responsible for the performance, actions, or policies of these third parties.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will take effect immediately upon being posted on this page.

13. Contact Information

For any questions regarding these Terms of Service, please contact:
team@rovaco.au