Refund policy
Refund Policy
At Rova Co, we stand behind the quality of our products and want you to be satisfied with your purchase.
Change of Mind
We do not offer refunds for change of mind.
If you wish to return an item due to change of mind, we may offer a store credit provided that:
- The return is requested within 30 days of delivery
- The item is unused, unworn, and in original condition
- All original packaging, tags, and accessories are included
- Proof of purchase is provided
Return shipping costs are the responsibility of the customer.
Faulty or Damaged Items
If your item arrives faulty, damaged, or not as described, please contact us within 7 days of receiving your order.
In line with Australian Consumer Law, you are entitled to a:
- Replacement
- Repair, or
- Full refund
depending on the nature of the issue.
Rova Co will cover all return shipping costs for faulty or incorrect items.
Refunds
Refunds are only provided where required under Australian Consumer Law.
Once your return is received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges
We do not offer direct exchanges.
If you would like a different product, we recommend returning your item (if eligible) for store credit and placing a new order.
Non-Returnable Items
We do not accept returns on:
- Gift cards
- Clearance or final sale items
How to Start a Return
To initiate a return, please contact us at:
team@rovaco.au
Please include:
- Your order number
- Reason for return
- Photos (if applicable)
Australian Consumer Law
This policy is in addition to your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.