Shipping policy

Shipping Policy

At Rova Co, we aim to deliver your order quickly, safely, and reliably.

Processing Times

All orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed the next business day.

During peak periods, processing times may be slightly extended.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

We may offer free shipping promotions from time to time. These are subject to change without notice.

Delivery Timeframes

Estimated delivery times:

  • Standard Shipping: 2–8 business days
  • Express Shipping: 1–4 business days

Please note these are estimates only and may vary depending on your location and courier network delays.

Authority to Leave (ATL)

By placing an order with Rova Co, you agree that your shipment may be delivered with Authority to Leave (ATL)unless otherwise requested.

This means:

  • The parcel may be left in a safe place at the delivery address
  • Once marked as delivered by the courier, the order is considered fulfilled

Rova Co is not responsible for parcels that are lost or stolen after delivery has been confirmed.

Incorrect Address Details

It is the customer’s responsibility to ensure all shipping details are correct at checkout.

If an incorrect address is provided:

  • We are not responsible for lost or delayed orders
  • Additional shipping fees may apply to resend the parcel

Delivery Issues

If your order is delayed, lost in transit, or arrives damaged, please contact us at:
team@rovaco.au

We will work with the courier to investigate and resolve the issue.

Lost or Delayed Parcels

Once your order has been dispatched, it is in the hands of the courier.

While we will assist in tracking and raising investigations:

  • Rova Co is not liable for delays caused by shipping carriers
  • Replacement or refund decisions will be made in line with courier outcomes and Australian Consumer Law

Damaged Items in Transit

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of the item and packaging

We will assess and arrange a replacement or refund where applicable.

International Shipping

We offer international shipping to selected countries.
Customers are responsible for any customs duties, taxes, or import fees.

Australian Consumer Law

Nothing in this policy excludes your rights under the Australian Consumer Law.

If your item:

  • Arrives faulty
  • Is significantly delayed beyond a reasonable timeframe
  • Is not as described

you may be entitled to a replacement or refund.

Need Help?

For any shipping enquiries, contact us at:
team@rovaco.au