Contact information
Contact Information
At Rova Co, we’re here to help with any questions about your order, products, or general enquiries.
How to Contact Us
The best way to get in touch is via email:
Email:
team@rovaco.au
Response Times
We aim to respond to all enquiries within 1–2 business days.
Our support hours are:
- Monday to Friday
- 9:00am – 5:00pm (AEST)
We are closed on weekends and public holidays.
During peak periods, response times may be slightly extended.
Before You Contact Us
To help speed things up, please include:
- Your order number
- A clear description of your enquiry
- Photos (if related to a product issue)
Incomplete enquiries may delay response times.
Order Changes & Cancellations
Due to fast order processing, we cannot guarantee changes or cancellations once an order has been placed.
If you need to make a change, contact us immediately and we will do our best to assist.
Returns & Warranty Enquiries
For returns or product issues, please refer to our Refund Policy before contacting us.
All claims must be submitted with relevant details and supporting evidence (such as photos) to be assessed.
Respectful Communication
We are committed to providing a professional and respectful experience for all customers.
We do not tolerate abusive, aggressive, or inappropriate behaviour.
Rova Co reserves the right to limit or refuse service where communication is deemed unreasonable.
Australian Consumer Law
This Contact Information policy operates alongside your rights under Australian Consumer Law.
We will always work with customers to resolve legitimate issues in accordance with these rights.