Privacy policy

Privacy Policy

This Privacy Policy describes how Rova Co (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

Order Information

  • Products purchased
  • Payment details (processed securely via third-party providers)

Device & Usage Information

  • IP address
  • Browser type
  • Pages viewed and time spent on site
  • Referring websites

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Communicate with you about your order
  • Provide customer support
  • Improve our website, products, and services
  • Detect and prevent fraud or suspicious activity
  • Send marketing communications (where you have opted in)

3. Marketing Communications

By subscribing to our mailing list or opting in at checkout, you agree to receive marketing communications from Rova Co.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails, or
  • Contacting us at team@rovaco.au

4. Sharing Your Information

We may share your information with trusted third parties to operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Marketing and analytics platforms

We only share information necessary to provide these services.

We are not responsible for the privacy practices of third-party providers.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyse traffic and behaviour
  • Personalise your experience

By using our website, you consent to the use of cookies.

You can disable cookies through your browser settings.

7. Access & Correction

You have the right to request access to the personal information we hold about you and request corrections if necessary.

To make a request, contact us at:
team@rovaco.au

8. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfil orders
  • Comply with legal obligations
  • Resolve disputes and enforce our policies

9. International Data Transfers

Some of our third-party providers may store or process data outside Australia.

By using our website, you consent to this transfer.

10. Limitation of Liability

To the maximum extent permitted by law, Rova Co is not liable for:

  • Unauthorised access to your personal information beyond our reasonable control
  • Data breaches caused by third-party providers

This does not exclude any rights you have under applicable Australian laws.

11. Australian Privacy Rights

This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

You may lodge a complaint if you believe your privacy rights have been breached by contacting us first.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy at any time.

Changes will take effect immediately upon being published on this page.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

team@rovaco.au